Our train operators and their staff undergo extensive training to support passengers and recognize when assistance may be needed. Huddersfield Railway Station is run by Trans Pennine Express who offer the Sunflower Lanyard and Assistance Card to passengers with non-visible disabilities.
If you are wearing a Sunflower Lanyard, staff should recognise it and understand that you have a non-visible disability and that you may need a little extra help or need extra time when travelling.
You can pick up a Sunflower Lanyard and Assistance Card from the ticket office at Huddersfield Railway Station, even if you don’t require passenger assistance. You can keep the lanyard and use it again in the future.
Northern has teamed up with Hidden Disabilities to offer sunflower lanyards and priority seat cards. Read more here.
Northern are the rail operator on the Penistone Line. For assisted travel Northern’s team are available 6am to 11pm, 7 days a week (excluding Christmas Day). We recommend booking assistance two hours in advance for same day travel. Contact the Passenger Assistance Team with accessibility enquires on 0800 138 5560 (Text Relay 18001 0800 138 5560). For more details see Northern’s information on Assisted Travel.
If you have a fold-down scooter you can take it on the train without needing a permit. However, if you wish to travel on the Penistone Line with a non-folding mobility scooter you will need to apply through Northern for a Rail Ready Permit.
‘Our current ‘Scooter-friendly’ stations are Huddersfield, Lockwood, Penistone, Barnsley, Wombwell, Elsecar, and Sheffield. Scooter-friendly stations.
For further details on mobility scooters see Northern’s PDF Guide.